In the world of luxury hospitality, Samantha Buisson is making a name for herself with her genuine passion and exceptional skills. As the Global Head of Customer Experience at MOMA Group, she is focused on creating unforgettable experiences for guests at over 30 venues worldwide. Founded by Benjamin Patou in 1997, MOMA Group has become a leader in the hospitality industry, with locations in cities like Paris, London, and Athens.
Samantha’s journey in the hospitality industry began in London, managing events for hundreds of guests daily. She quickly realized the importance of hospitality in the success of any establishment. Moving to Paris, known for its competitive luxury market, Samantha took on a leadership role and emphasized the significance of each team member in client retention.
One of Samantha’s strengths is her ability to create memorable experiences. She recently integrated a cutting-edge reservation system, SEVENROOMS, to personalize guest experiences based on data. This innovation has been well-received by regular clients, enhancing their satisfaction and streamlining their experiences.
MOMA Group made a mark in the restaurant sector with the acquisition of Victoria Paris in 2014, leading to the development of over 20 restaurants with unique identities. Samantha collaborates with top chefs, architects, and art directors to curate dining experiences that align with the brand’s values of conviviality, simplicity, and excellence.
Samantha leads her team with empathy and emphasizes open communication to foster a positive work environment. She ensures every detail is perfect for events, planning floor arrangements in advance and personally overseeing operations. Her dedication to VIP clients is exceptional, offering tailored experiences and seamless service to make each VIP feel valued and appreciated.
Samantha’s hard work and dedication have not gone unnoticed, as clients often praise her passion and commitment. She values the personal connections she makes with each guest and finds fulfillment in their positive feedback. In a high-pressure environment where details matter, Samantha’s grace under pressure has elevated MOMA Group’s reputation and set new standards for excellence in luxury hospitality.
MOMA Group continues to innovate and redefine luxury hospitality under Samantha’s leadership, offering immersive dining experiences and lively entertainment at various venues. From urban restaurants to beach clubs, MOMA Group remains dedicated to delivering unforgettable experiences to guests, ensuring that each event is truly special.
